If you’re using VXDIAG VCX SE for Benz V2024.9 and encounter the error:
“No access authorization code! Please contact the User Help Desk”
You’re not alone. This is a common issue caused by BIOS security settings.
Problem Description:
When launching the diagnostic software, the system prompts an error indicating lack of access authorization and suggests contacting the user help desk.
Solution:
The fix is simple:
You need to enter your BIOS settings and disable Secure Boot.
Steps to Disable Secure Boot:
1. Reboot your PC and enter the BIOS/UEFI setup (usually by pressing DEL, F2, or ESC during startup).
2. Navigate to the Boot or Security tab.
3. Find the option labeled Secure Boot.
4. Set Secure Boot = Disabled.
5. Save changes and exit BIOS.
6. Restart your PC and launch the software again.
Customer Feedback
“Thank you for your help! It is working now after I disabled the Secure Boot option. Many, many thanks again for your assistance.
I haven’t even received such fast support in Germany! Hahaha. It’s really amazing.”
For further support, visit the official website: www.vxdiagshop.eu
